Frequently Asked Questions

These questions are asked frequently by prospective clients. If you have a question about anything, please feel free to call us at 239-481-9789, or contact us by email.

What does it take to run the auction site?
It really doesn't take a whole lot of technical ability to run an Auction Express auction site. The more experience that you have will alllow you to do more with your site. Essentially, you should be familiar with how auction sites work in general, HTML source code, and be able to FTP (transfer files). We are happy to teach you what you need to know during training.

What are the keys for success for an auction site?
The big question. Obviously the whole point of running an auction site is to make it a profitable experience. It's been our observation that it really comes down to 4 key points.

• 1. Strong First Impression to site visitors with Professional Graphics and Design.
• 2. Auction software with the appropriate features, and is easy to use.
• 3. Products are available to sell or dedicated sellers lined up to list.
• 4. Buyers are present to bid and purchase the items for auction.

By working with us, points 1 and 2 are certainly taken care of. Our professional design is included with the Getting Started Package, and will certainly please both you and your visitors. Our auction software is used by thousands every day across the many sites using our auction software. But the key points are really do you have items for the site, and people to buy them? Without items for sale and people to buy them, your site will never succeed. Talk to us about this as we have definite ideas that can help you.

Why is the Package Price for the Single Seller and Multiple Seller Auction Package the same?
The single seller auction site and the multiple seller auction site do have different monthly fees AFTER the Getting Started Package is completed. The initial package price is determined by the costs associated with customizing your site and providing support and training. The first 3 months of hosting fees are included free to get you started.

Do I have to host with your auction servers?
Yes, it is required to host your auction site on our servers. The site includes access to the auction program, but does not include source code. That's how we can keep our prices so low. By hosting on our servers you will receive free upgrades to the program and our watchful eyes over your site and your data.

But I already have a website?
Thats OK, you have two options. You can move your domain to our servers, where we can host that for you and insert the auction site into your existing site. OR, you can leave your site where it is, and use links in your navigation to switch to the auction server. We can configure the auction site to look exactly like your original site if you wish. People would never know they left your website.

What type of servers host the auction sites?
The servers vary, but all of our servers are configured with at least 1 Gig of Memory, dual Gig processors and Ultra 2 SCSI drives running Raid. The servers are Unix, running Apache and Red Hat.

What about backups?
We highly recommend that you perform a backup of your web pages, templates, images and so forth that are used on our servers. We also backup changed files daily to a separate server, and weekly perform a complete backup.

What happens if I exceed my allotted bandwidth or server space?
The biggest fear people have is that their site will be disabled if these limits are exceeded. That is NOT the case. Your site will continue to operate. We will review your account and contact you to discuss a plan of action.

Do I have to link back to Auction Express?
Your auction site is self contained, meaning that all of the links included in the navigation are set by you, and we do not require any links back to us as the software provider.

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